Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Documents all field activity performed and ensures timely escalation of difficult issues for quick resolution.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Trains other field engineers and customers in the company's system products.
Serve as the primary point of contact for support within the European region ensuring all inquiries and complaints are documented, and customers are kept informed of issue resolution.
Provides user-oriented and service-related input to ongoing and new development projects.
Provides support of instrument operations within our Paris laboratory.
Represents DNA Script to customers and ensures customer satisfaction and high-quality service and support experiences.
Ensures customer inquiries and complaints are documented in company database.
